The Canadian Union of Postal Workers (CUPW) is committed to upholding and defending your privacy rights, whether online or offline. CUPW is subject to Canadian privacy laws, respects your privacy rights and honours its obligations to you.
This website has been developed in conjunction with 211 Ontario and other 211s in Canada.
By using you agree to these policies, terms, conditions, and disclaimers. If you do not agree to this site’s policies, terms, and disclaimers or those of 211 Ontario, you must not use this site.
We reserve the right to change this policy at any time. We strongly encourage users to review this policy on a regular basis. Users will find the latest revision date at the bottom of this policy.
Searching via Disability Supports
The Disability Supports website searches an external 211 database via an API connection. Providing a location to search is required to be able to obtain search results from the external database. As is the case, the website will ask you for your current location or you can type in a location. Location information is used to help accelerate your search and provide more accurate results. Visitors should note that manually providing a location allows searching in other areas serviced by 211. The search and location data are stored in your browser cache using the search query parameters as a key for about five (5) minutes every time you visit the page and interact with the search functionality. If there are no repeated instances of this key within five (5) minutes, then the corresponding cached data is considered inactive and is deleted and garbage collected.
When you perform a search or category drill down, the data, including the location you have provided, is sent to a shared 211 database that has its records mapped to our unique taxonomy structure. The 211 database returns records based on the information you are seeking.
During a visit to our website, your privacy is respected. Our server logs automatically record statistical information, such as visitors' IP addresses, type of operating systems, time and duration of visit, web pages requested, and identify categories of visitors by items such as domains and browser types. IPs are unique Internet addresses assigned to all web users by their Internet Service Providers (ISP). Users should be aware that while the IP address does not identify an individual on its face, it may, with the cooperation of the ISP be used to locate and identify an individual using the web. The IP address is considered personal information because it is an identifying number, and IP addresses are therefore protected by most privacy legislation.
These statistics may be reported in aggregate form to our elected representatives, staff and third parties who are working with us on our Disability Supports website. They are used to improve our website and ensure that it provides the optimal web experience for visitors.
However, visitors should note that we may also review server logs for security purposes, for example, to detect intrusions into our network. The possibility therefore exists that server log data, which contains visitors' IP addresses, could in instances of suspected criminal malfeasance be used to trace and identify individuals. In such instances, raw data logs would be shared with appropriate investigative bodies authorized to investigate such breaches of security. Server logs are typically stored for one year by our host. However, we may keep logs for as long as is required to resolve legal issues, to resolve technical issues, and to satisfy the reporting needs of CUPW and its agents as per the cases above.
Additional Personal Information
We do not collect additional personal information such as your name, email address, phone number, comments, questions, or any other personally identifiable information not noted above unless you voluntarily provide it to us. This collection would be through, for example, sending us an email, submitting a contact form on the site, or via the help options provided such as reaching out to a support navigator. CUPW is not responsible for any information collected by engaging directly with 211 services.
Visitors' personal information received via email or phone is provided only to our staff (or their agents) who require the information to respond to inquiries. We do not use this information for any other purpose. We protect all personal information in our custody with strong security safeguards, including strict access controls. We will keep this information for as long as is necessary to fulfill your requests and may use de-identified information, comments, or requests and/or use data aggregate form for reporting. CUPW is not responsible for the dissemination of information, nor the security practices used by 211 services.
As we cannot guarantee the security of electronic systems or email, we do not recommend sending sensitive personal information or complaints electronically at this time. For all such matters, please contact us by postal mail at:
PO Box 237, 65 High Street
Baddeck, Nova Scotia
Toll-Free Phone: 1-800-840-5463
Case postale 237, 65, rue Street
Toll-Free Phone : 1-888-433 2885
Site visitors and users are subject to the sections of Platform.sh's policies that are relevant to its hosting of this website. Please see: https://platform.sh/privacy-policy and https://platform.sh/tos/
We also use Google Analytics to provide us with additional web data, which may include third-party audience and demographic data such as age, gender, and interests. These statistics are reported in aggregate form to our elected representatives, information technology, communications and research staff, third parties who are working with us on our Disability Supports website and are used to improve our website and ensure that it provides the optimal web experience for visitors.
Google states: “If you want to opt-out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Safari, Firefox and Microsoft Edge. In order to function, the opt-out add-on must be able to load and execute properly on your browser. Learn more about the opt-out and how to properly install the browser add-on https://support.google.com/analytics/answer/181881?hl=en.”
Survey Data and SimpleSurvey
Survey data will be stored on SimpleSurvey’s infrastructure as per their data retention policy. In short, as long as CUPW maintains its active account with SimpleSurvey, the data will be preserved in their system. When a survey is completed and fully analyzed, CUPW may choose to export the data from SimpleSurvey and store it in its own internal network. CUPW may choose to share raw survey data with third parties, without further notification to respondents or visitors, for research purposes, analysis and reporting. CUPW will preserve data so that it may examine trends over time based on the purpose of the survey and its related questions. Further, CUPW may keep aggregated, de-individualized data as part of its research and/or reporting process.
This website may make use of permanent or long-term cookies to provide a better web experience for site users and to collect data for analysis, reports or to help improve the website.
For website analytics (Google), cookies are used to track users between visits, which allows us to accurately assess whether the user is new to the site or a return visitor. This data is necessary to provide accurate unique user stats in website statistics reports.
SimpleSurvey may also place a browser cookie on your device once you have completed a survey.
Additional Information on Third Parties
The third parties mentioned in this policy may collect and store data outside of Canada. Any information collected will be subject to the laws of the jurisdictions in which the data has been transmitted, processed, or resides.
Other sites to which we provide links may be governed by different policies. The Canadian Union of Postal Workers does not assume responsibility for the information practices of these other websites, and we strongly encourage all web visitors to review the privacy policies and statements of all externally linked sites. Please see our External Links Disclaimer for more information.
Governing Law & Jurisdiction
This policy will be governed by and interpreted in accordance with the laws of the province of Ontario, Canada and you submit to the exclusive jurisdiction of the provincial and federal courts, as applicable, located in Ontario, Canada for the resolution of any disputes.
Last updated: June 26, 2023