Privacy Policy for the CUPW 211 Disability Supports Website

The Canadian Union of Postal Workers (CUPW) is committed to upholding and defending your privacy rights, whether online or offline. CUPW is subject to Canadian privacy laws, respects your privacy rights and honours its obligations to you.

This page summarizes our privacy policy and information practices for the Disability Supports website. It is intended to provide you with a complete and accurate basis for making informed decisions when choosing to communicate with CUPW and connected entities via this site.

This website has been developed in conjunction with 211 Ontario and other 211s in Canada.

Users are additionally subject to 211 Ontario’s privacy policy, terms of use, and other applicable policies, which can be found here:

By using you agree to these policies, terms, conditions, and disclaimers. If you do not agree to this site’s policies, terms, and disclaimers or those of 211 Ontario, you must not use this site. 

We reserve the right to change this policy at any time. We strongly encourage users to review this policy on a regular basis. Users will find the latest revision date at the bottom of this policy.

Searching via Disability Supports

The Disability Supports website searches an external 211 database via an API connection. Providing a location to search is required to be able to obtain search results from the external database. As is the case, the website will ask you for your current location or you can type in a location. Location information is used to help accelerate your search and provide more accurate results. Visitors should note that manually providing a location allows searching in other areas serviced by 211. The search and location data are stored in your browser cache using the search query parameters as a key for about five (5) minutes every time you visit the page and interact with the search functionality. If there are no repeated instances of this key within five (5) minutes, then the corresponding cached data is considered inactive and is deleted and garbage collected.

When you perform a search or category drill down, the data, including the location you have provided, is sent to a shared 211 database that has its records mapped to our unique taxonomy structure. The 211 database returns records based on the information you are seeking.

Server Logs

During a visit to our website, your privacy is respected. Our server logs automatically record statistical information, such as visitors' IP addresses, type of operating systems, time and duration of visit, web pages requested, and identify categories of visitors by items such as domains and browser types. IPs are unique Internet addresses assigned to all web users by their Internet Service Providers (ISP). Users should be aware that while the IP address does not identify an individual on its face, it may, with the cooperation of the ISP be used to locate and identify an individual using the web. The IP address is considered personal information because it is an identifying number, and IP addresses are therefore protected by most privacy legislation.

These statistics may be reported in aggregate form to our elected representatives, staff and third parties who are working with us on our Disability Supports website. They are used to improve our website and ensure that it provides the optimal web experience for visitors.

However, visitors should note that we may also review server logs for security purposes, for example, to detect intrusions into our network. The possibility therefore exists that server log data, which contains visitors' IP addresses, could in instances of suspected criminal malfeasance be used to trace and identify individuals. In such instances, raw data logs would be shared with appropriate investigative bodies authorized to investigate such breaches of security. Server logs are typically stored for one year by our host. However, we may keep logs for as long as is required to resolve legal issues, to resolve technical issues, and to satisfy the reporting needs of CUPW and its agents as per the cases above.

Additional Personal Information

We do not collect additional personal information such as your name, email address, phone number, comments, questions, or any other personally identifiable information not noted above unless you voluntarily provide it to us. This collection would be through, for example, sending us an email, submitting a contact form on the site, or via the help options provided such as reaching out to a support navigator. CUPW is not responsible for any information collected by engaging directly with 211 services.

Visitors' personal information received via email or phone is provided only to our staff (or their agents) who require the information to respond to inquiries. We do not use this information for any other purpose. We protect all personal information in our custody with strong security safeguards, including strict access controls. We will keep this information for as long as is necessary to fulfill your requests and may use de-identified information, comments, or requests and/or use data aggregate form for reporting. CUPW is not responsible for the dissemination of information, nor the security practices used by 211 services.

As we cannot guarantee the security of electronic systems or email, we do not recommend sending sensitive personal information or complaints electronically at this time. For all such matters, please contact us by postal mail at:

PO Box 237, 65 High Street 
Baddeck, Nova Scotia
B0E 1B0 
Toll-Free Phone: 1-800-840-5463

Case postale 237, 65, rue Street
Baddeck, Nouvelle-Écosse 
Toll-Free Phone : 1-888-433 2885

Website Hosting

Site visitors and users are subject to the sections of's policies that are relevant to its hosting of this website. Please see: and 

Google Analytics

We also use Google Analytics to provide us with additional web data, which may include third-party audience and demographic data such as age, gender, and interests. These statistics are reported in aggregate form to our elected representatives, information technology, communications and research staff, third parties who are working with us on our Disability Supports website and are used to improve our website and ensure that it provides the optimal web experience for visitors.

Google states: “If you want to opt-out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Safari, Firefox and Microsoft Edge. In order to function, the opt-out add-on must be able to load and execute properly on your browser. Learn more about the opt-out and how to properly install the browser add-on”

Social Sharing

This web site uses the AddToAny share tool to help site visitors and users with social sharing, emailing and printing.  Site visitors and users are subject to the AddToAny privacy policy ( and terms of use ( where applicable.

Survey Data and SimpleSurvey

To conduct some surveys, CUPW may use a third-party tool called SimpleSurvey, whose operations are based out of Quebec. All data is hosted in Canada (, and is subject to SimpleSurvey’s policies, terms of use and infrastructure. For more detailed information, please consult SimpleSurvey’s Privacy PolicyMaster Service Agreement, and their Frequently Asked Questions document. 

Survey data will be stored on SimpleSurvey’s infrastructure as per their data retention policy. In short, as long as CUPW maintains its active account with SimpleSurvey, the data will be preserved in their system. When a survey is completed and fully analyzed, CUPW may choose to export the data from SimpleSurvey and store it in its own internal network. CUPW may choose to share raw survey data with third parties, without further notification to respondents or visitors, for research purposes, analysis and reporting. CUPW will preserve data so that it may examine trends over time based on the purpose of the survey and its related questions. Further, CUPW may keep aggregated, de-individualized data as part of its research and/or reporting process.


This website may make use of permanent or long-term cookies to provide a better web experience for site users and to collect data for analysis, reports or to help improve the website.

For social sharing with AddThis, please refer to the AddThis privacy policy to find out more about how it uses cookies via

For website analytics (Google), cookies are used to track users between visits, which allows us to accurately assess whether the user is new to the site or a return visitor.  This data is necessary to provide accurate unique user stats in website statistics reports. 

SimpleSurvey may also place a browser cookie on your device once you have completed a survey.

Additional Information on Third Parties

The third parties mentioned in this policy may collect and store data outside of Canada. Any information collected will be subject to the laws of the jurisdictions in which the data has been transmitted, processed, or resides.

External Links

Other sites to which we provide links may be governed by different policies. The Canadian Union of Postal Workers does not assume responsibility for the information practices of these other websites, and we strongly encourage all web visitors to review the privacy policies and statements of all externally linked sites. Please see our External Links Disclaimer for more information.

Governing Law & Jurisdiction

This policy will be governed by and interpreted in accordance with the laws of the province of Ontario, Canada and you submit to the exclusive jurisdiction of the provincial and federal courts, as applicable, located in Ontario, Canada for the resolution of any disputes.


Questions about this policy may be directed to our national office by email at <[email protected]>, by phone at 1-613-236-7238 or by postal mail at Canadian Union of Postal Workers, ATTN: Privacy Policy Officer, 377 Bank Street, Ottawa, Ontario, K2P 1Y3 Canada.

Last updated: June 26, 2023